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Accessibility

Accessibility Statement

Last reviewed: November 2026

Our Commitment

Wild Root Direct Care is committed to ensuring that our website is accessible to all individuals, including people with visual, hearing, mobility, cognitive, and other disabilities.

We believe that direct primary care should be welcoming and accessible to everyone. We strive to follow applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and are continually working to improve the experience for all visitors.

What We Do

Steps we take to make this website easier to use include:

  • Text descriptions for images
  • Clear headings and page structure that work with screen readers
  • Keyboard access to menus, buttons, and interactive content
  • Color contrast that meets WCAG 2.1 AA guidelines, and information that does not rely on color alone
  • Reduced animation for visitors who turn on “reduce motion” on their device
  • Pages that resize for phones, tablets, and zoomed-in screens
  • Regular reviews of the site when content changes

Third-Party Tools

Some features of our website are provided by outside companies, including our online appointment request system, our supplement dispensary, maps, and social media. We choose these services carefully, but we do not control their accessibility.

If you have trouble using any of these tools, call or text us at 901-499-8200 and we’ll help you request an appointment, order supplements, or get the information you need by phone.

Need Help or Have Feedback?

If you experience difficulty accessing any part of this website, need information in a different format, or want to share feedback, please contact us:

Phone or text: 901-499-8200

Email: admin@wildrootdirectcare.com

Mail: Wild Root Direct Care, 8801 Chaffee Road, Arlington, TN 38002

Please tell us the page you were on and the problem you ran into. We aim to respond within two business days and will make reasonable efforts to provide the information or service you need in an accessible format.

Accessibility at Our Clinic

Accessibility goes beyond our website. If you need an accommodation for your visit, such as help communicating, extra time, or assistance getting around the office, please let us know when you schedule so we can be prepared.

  • Communication help: We provide auxiliary aids and services, such as written communication or a qualified interpreter, at no cost to you when needed to communicate effectively.
  • Service animals: Service animals are welcome in our clinic.

Concerns

If you believe you have not received the accessibility or accommodation you need, please contact us first so we can make it right. You may also file a complaint with the U.S. Department of Justice at civilrights.justice.gov, or with the U.S. Department of Health and Human Services, Office for Civil Rights, at hhs.gov/ocr/complaints.